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Ensure JFS Patch for JIRA Is Installed
These signs indicate that JFS patch for JIRA has not been installed properly:
- Custom field values are hidden from Issue View, but stay visible in Change History;
- Changed values are visible in Activity Streams;
- Hidden values are visible in Issue Print View or in MS Word representation.
If you experience one of these problems, you should download proper JFS patch for JIRA and reinstall it according to JFS Installation&Upgrade Guide. Please pay extra attention to the folder you are unpacking the patch archive.
To check if the patch is applied:
- Navigate to
Administration -> System Info;
Modified Filessection should look like this:
If it looks like the one below - the patch has not been applied properly:
Panel bgColor ivory
[Installation Type: Standalone] secure/views/issue/moveissue-confirm.jsp, jira-application.properties, secure/views/issue/convertissuetosubtask-confirm.jsp, com/atlassian/jira/issue/history/ChangeLogUtils.class, entitydefs/entitymodel.xml, templates/plugins/issueviews/single-word.vm, com/atlassian/jira/issue/history/ChangeItemBean.class, templates/plugins/jira/issuetabpanels/changehistory.vm, com/atlassian/jira/plugin/atlassian-bundled-plugins.zip, com/atlassian/jira/issue/fields/CustomFieldImpl.class
Panel bgColor ivory
[Installation Type: Standalone] jira-application.properties, entityengine.xml, secure/admin/user/views/userbrowser.js
Non-English Symbols Get Corrupted
If you are using non-English language and your default operating system encoding is not UTF8 (usually on Windows system), it is required to set Java default encoding to UTF8 . To do this: set Java property file.encoding to UTF8: -Dfile.encoding=UTF8.
You can find more info on how to set Java property for Tomcat installed as a Windows Service here: http://confluence.atlassian.com/display/JIRA/Setting+Properties+and+Options+on+Startup#SettingPropertiesandOptionsonStartup-TomcatinstalledasaWindowsService%3A
Disabling "Block Unknown URLs" Setting
Before creating a support request try to disable Block Unknown URLs setting at Administration -> Field Security -> JFS Settings.
Preparing Data for Support Request
Please note that log files and/or dump files may contain some sensible information. We recommend choosing any sample JIRA issues for reproducing erroneous behavior. Furthermore, we hereby confirm that a) we will use any submitted data only for debugging purposes, a) we will not share this data with anyone without written permission of the owner and c) we will permanently delete all submitted data upon completion of the support request or if requested by the owner.